Find answers to common questions or get in touch with us using the chat box or use ​hello@aida.social
 

How does Aida work?
Aida is a digital tool that uses Generative AI to create social media posts bespoke for your business. Aida is designed to make the entire post for you based on what it knows about your business - a post includes a visual, caption text and hashtags. You can edit a post if you want to and then Aida will post it out for you to your business pages on the social networks - such as Facebook, Instagram and LinkedIn.

 

Who is Aida for?
Aida is designed for small to medium businesses, it uses AI to fill the time/skills gap SMEs find when they are busy running a business but also need to advertise on social media.
 

Any business type in any industry can use Aida to generate their posts. If your customers use social media then Aida can help your business.

 

Is Aida totally automated?
Aida is an AI Social Media posting assistant, designed to massively speed up and optimise a SME's ability to post to their social accounts, it is partly automated but it will never post anything out that you have not approved.
 

It can do 80% - 90% of the work but having a human in the loop is important to make sure you are happy that nothing that can damage your business or reputation is ever posted out without your knowledge. 

 

I am an independent consultant, can I use Aida?
Yes, Aida can create the posts for you as a self employed individual such as a sole trader or independent consultant. As long as you have a business page for yourself as a self employed person on the social networks then Aida can post for you.

 

Can I use Aida on a mobile?
Yes, most features now work OK on mobile. Aida will still be best to use on a laptop / desktop, but we are continually improving the experience on mobile too. Let us know if you experience any annoyances. 
 

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Can Aida make video or Reels for my social posts?
Aida cannot make video (as of January 25) but this is planned in our Product Roadmap. We expect to fully support AI generated video in the near future and allow users to upload their own videos to post. If you have any suggestions for other formats or content you would like Aida to help you make then send us a request at hello@aida.social
 

 

What languages can I make posts in?
Aida can make posts for you in any language you like, just choose the language you want to post in from The BrandBrain - Post settings.


How do I sign up?
New users can sign up at www.aida.social 
If you are a new user enter your email and you will receive a confirm email link in your email inbox, check your Spam if you don’t see it. Clicking the link in the email will confirm your email address and create your user account in Aida.
 

You have now signed up to our free Basic plan where you can use the core functionality of Aida and try out our AI magic with 4 free AI created posts per month. You get more posts and features, subscribe to one of our pain plans through the Upgrade feature in the Aida dashboard.
 

 

How do I log in?
For existing users who want to log in, you will find the log in button in the top menu here www.aida.social 

 

How do I connect Aida to my social platforms?
Aida will need to be connected to your social platforms before it can post out, so you need to do a one-off process to establish this connection in Connections in Aida.

Please note Aida can only post to business accounts on the social platforms and cannot and will not post to your private social media accounts. You must be the admin of the business page to set up this connection. Posting to LinkedIn personal account is coming early 2025.

 

I have already connected my social accounts but Aida does not show my connections anymore
This is because after a period of time the connection between Aida and the social platforms will lapse, this happens every few months and you will need to reauthorise. This means you will need to set-up the Connections again, this is quite annoying but is a security feature of the platforms to make sure all connections are actively used and connected to an actual person.
 

 

Adding team members
To add team members to your brand, go to the Teams page and simply add new users by writing in their email address and hit Send.
 

 

Add another brand
To add another brand you simply add another brand in the account menu and in no time you have another free plan set up. Upgrading can be done through My account for each brand. 
 

 

What platforms can I post to?
Aida currently posts to Instagram, Facebook and LinkedIn (as of September 2024). We are working to get Aida to post to X formerly Twitter, Pinterest, Google MyBusiness, TikTok and Threads.
 

 

You can email us at hello@aida.social if you would like to recommend a Social Media platform you think Aida should post to.
 

 

How do I generate posts?
This can be done in 3 ways.
1) Create a post for one day
Make a post - if you have an idea for a post and want to just make one post on this topic you can use this function.

2) Create posts for many days over a set period of time
Make a plan - use this function to create content for a defined period - a month, 14 days, a week or whatever you define.

3) Create a post from your website address
Post from url - if you have an article posted on your website, a product page or similar you can add the url (website address of the page) here and Aida will generate a social post for you. Aida can’t add your images automatically from your website, so you will have to download and upload these yourself if you want them.

 

Edit post

To edit any post you can click on the green pencil icon at the bottom of any unconfirmed post in the calendar.
Here you can change the image by either uploading your own, using the free stock library photos or generating a new image using AI. You can also change the text and hashtags.
 

If you have uploaded your logo in the BrandBrain it will be available for you to add to your images here.

Once you are happy with the way your post looks, click save. Please note it will not be posted out until you connect Aida to your Social media accounts (see guide here on connecting to your social platforms) and confirm it is ok for Aida to post it. Remember - Aida will never post anything without your approval.
 

 

How do I downgrade or cancel my subscription?
If you have upgraded to the Pro or Supercharged plans and wish to downgrade please contact support. You can email us or use the chat function here or in-app.
 

To cancel go to Your account in Aida and then Manage my subscription. A new window will open, and you will be prompted to Log in to manage your account - make sure the email is the same as the one you use with Aida.
A confirm link will be sent to your email, remember to check your Spam if you don’t see it. Click on the link in the email and you will be logged in to the Customer Portal managed by industry standard billing solution Stripe. Here you can do all your account management.